Yes. You will need to register your business contact and company details. By registering your details, The Good Guys is able to provide a more efficient service to you and your business. If you are having any difficulty registering, please contact The Good Guys Commercial Team on 1300 225 564 or commercialsales@thegoodguys.com.au.

To start ordering The Good Guys Gift Cards you will need to first register your business here https://corporategiftcard.thegoodguys.com.au. Follow the prompts to complete your Company details. You will receive an email confirming your registration. You can purchase from our secure online shop.

Yes. The Good Guys takes issues of privacy and security seriously. Our Privacy Policy outlines how The Good Guys collects, stores, protects and uses your personal business contact and company information. The privacy policy can be found here.

Once registered with The Good Guys Corporate Sales you can place your gift card orders by logging on to The Good Guys Corporate Sales at https://corporategiftcard.thegoodguys.com.au

Yes, we do accept global orders through our website, however Gift Cards will only be loaded in Australian Dollars, and the Gift Cards can only be spent in Australia stores.

Please note that you will need to have third party cookies enabled in your internet browser to complete an order.
This can be updated in the 'tools' tab of your internet browser, normally under the internet settings / privacy options. If you are still having difficulties placing an order, perhaps try ordering via another internet browser such as Google Chrome or Internet Explorer.

The Good Guys Gift Cards are available in physical and digital format.

Physical Gift Cards
Physical Gift Cards (printed, plastic cards) will be delivered to you. Physical Gift Cards are sent via Courier. Physical Gift Cards are sent Not-Activated for security.

Digital Gift Cards
Digital Gift Cards (a printable pdf accessible via a URL) are emailed to you). Digital Gift Cards are sent already activated.

Deliver Gift Cards to multiple addresses
The Good Guys also offers bulk upload file functionality that will deliver your Gift Cards to multiple addresses, this is available for physical and digital Gift Cards.

Gift Cards are available in any denomination from $5 - $1000. Any values over $1000 please contact The Good Guys Commercial Team on 1300 225 564 or commercialsales@thegoodguys.com.au.

Yes, you can create a custom message that is up to 400 characters long (including spaces). The message you create will appear on all Gift Cards in an order.

The minimum quantity of Gift Cards required for an order is one (1). There are no maximum limits of Gift Cards per order.

Currently we can only accept Direct Deposit. We will offer credit card payments in the near future. You will receive an email order confirmation and a PDF Tax invoice. Once we receive payment we will then release the order and dispatch the gift cards.

Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. You can identify this by looking at the URL address "https," the "s" indicates you are in a secure area employing SSL. Your browser may also give you a pop-up message that you're about to enter a secure area.

Yes. An order statement is generated and emailed to you at the email address you provided at time of registration. Once your order is processed you will also receive a tax invoice via email

Gift Cards cannot be paid for with a store credit, voucher, gift card or eGift card.

Physical Gift Cards

Bulk orders for Physical Gift Cards are sent with Toll courier to your nominated address. A delivery fee of $9.95 per specified delivery address applies to orders of physical Gift Cards. The delivery can be tracked via consignment number and must be signed for on delivery.
Physical gift cards ordered via the bulk upload file are sent individually to the recipient's address and are sent with Standard Australia post. There is no delivery fee. The delivery is not tracked and no signature is required.

Digital Gift Cards are sent via email. There is no delivery fee.

If you order up to one (1) digital gift cards, you will receive the URLS (digital gift cards) in the body of the email.
If you order two (2) or more digital gift cards, you will receive a CSV file with the URLS. You can then distribute the individual URLS to the recipients.

Digital gift cards ordered via the bulk upload file are sent individually to the recipient's email address.

Yes. You can order your Gift Cards and nominate any person and/or company to receive the delivery (in the case of physical Gift Cards) or email (in the case of digital Gift Cards).

Physical Gift Cards will be delivered within 3-6 business days from date of payment.

Digital Gift Cards will be fulfilled within 1-3 business days from the time of payment.

No, unfortunately all physical Gift Cards ordered online will need to be delivered to your nominated address.

Physical Gift Cards are sent inactive for security. Before a physical gift card can be used the gift card order must be activated using a confidential "Bulk Activation Code". You will receive an activation email, please hold onto this and do not activate the cards until they have arrived.
Once an order is activated, physical Gift Cards must be treated like cash, as lost or stolen physical Gift Cards cannot be replaced or refunded.

Digital Gift Cards do not require activation. Digital Gift Cards are sent via email to your nominated email address.
It is important that you ensure that your nominated email address is secure from any unauthorised access - if an unauthorised person does access your nominated email address, they will be able to use the digital Gift Cards, and no replacements or refunds will be available if this occurs.

Yes. The Gift Card Order Terms and Conditions (available at https://corporategiftcard.thegoodguys.com.au ) contain important information regarding ordering Gift Cards from The Good Guys Commercial Sales. These Gift Card Order Terms and Conditions are in addition to any terms and conditions that apply to the use of Gift Cards available through The Good Guys Commercial Sales and any specific ordering terms and conditions that apply. Please read the Gift Card Order Terms and Conditions before you place an order.

No. The Good Guys Gift Cards never expire.

Yes. There are gift card terms and conditions which govern the use of The Good Guys Gift Cards. You can find these gift card terms and conditions at https://corporategiftcard.thegoodguys.com.au

The Good Guys Gift Cards can be redeemed at any The Good Guys store across Australia or online at www.thegoodguys.com.au

No. Once a gift card has been loaded, the card's value cannot be increased.

Once Gift Cards are activated they should be treated like cash as lost or stolen Gift Cards cannot be replaced or refunded.

Gift Cards cannot be exchanged, returned or refunded unless required by law. Postage and handling fees are non-refundable.